Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. The book covers how to identify strengths, weaknesses, opportunities, and threats, design data collection strategies, link the scorecard to other systems in an organization, develop a performance index, and avoid the top ten measurement mistakes. In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.
Review
"[In Winning Score], Brown suggests new ways business managers can use scoring systems to help them achieve long term goals. Observing that many companies still spend time constructing elaborate scoring systems that are not used for making changes in the company's operation, he argues that a better approach would be for companies to measure what matters, rather than collecting data that offers no insight into the company's long term strategy."
Winning Score], Brown suggests new ways business managers can use scoring systems to help them achieve long term goals. Observing that many companies still spend time constructing elaborate scoring systems that are not used for making changes in the company's operation, he argues that a better approach would be for companies to measure what matters, rather than collecting data that offers no insight into the company's long term strategy."
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